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Questions
Where can we find measure?
At the bottom of page, you will find HELP section
Are reversible fabrics easy to care?
These fabrics are very easy to care. All washing instructions are clearly written on each label or packaging.
Can I dry clean reversible fabrics?
Never dry clean reversible fabrics as they are completely washable in cold or lukewarm water and should never be in contact with heat. Following washing instruction will assure you many years of use while keeping original colors and beauty.
Are reversible fabrics available in duvet cover and window panels?
All reversible fabrics are available in duvet cover with same ribbon finishing as bedspread or coverlet . Window panels are available hidden tabs style.
Does Chéné-Sasseville offer custom order service?
We offer custom order service. Please contact our customer service to receive a quotation and delivery date.
Do you sell fabric by meter?
All our fabrics are sold by meter.
Is finising ribbon available?
Sorry but finishing ribbon is not available.
Do you have a catalog?
At this time we do not have a catalog. Our website is designed to give an in depth discovery of our merchandise. For more information please contact our customer service at: 1.800.463.1237
What is Chéné-Sasseville return policy?
We accept returns and claims on missing or defective products bought on Chéné-Sasseville web site. Original receipt must accompany the merchandises returned in their original non-used condition within 3 days of the reception.
A credit will be issued on your credit card. Open or damaged packages, custom orders, sheet sets and fabric by meter are non refundable.
Please refer to our General Policies section for more details on restrictions and exclusions.
Is Chéné-Sasseville environnementally conscious?
To do our part, we use recycled cardboard boxes and paper. To minimize our waste, we recycle our leftovers in hand woven door mats, that coordinate our other products.
What methods of payment does Chéné -Sasseville accept?
Chéné -Sasseville accept Visa and Master Card
Are my web site buyings secure?
Yes, all orders placed on our website are encrypted using Verisign technology, so that your transactions are fully protected. Please refer to our Privacy Policy for further details.
How do I reach Customer Service?
Our customer service is open from 9am to 5pm every working day. We will be happy to answer your questions and to give you all requested information on our products and politics. Please call our toll free number at:1.800.463.1237
Are my personnal informations secure?
We never sell or share your personnal information to any third parties under any circumstances.
Your credit card is used only for the transaction it has been transmitted for.
All information is considered strictly confidential .
